I am seeking an Onboarding Manager to join a business that specialises in Professional Services Automation. 

My client has a cloud platform that allows its clients to scale at pace, whilst increasing revenue-generating streams.

You will be the founding member of the onboarding and will be responsible for growing the team out as the business grows.

Responsibilities

• Design and develop a scalable onboarding process
• Become the leading expert on partner business & productivity
• Deliver 1:1 & small-group onboardings with the customers
• Identify, report issues with customer experience & help clients to upgrade their workflows
• Experiment with new onboarding flows to accelerate growth through training sessions, webinars & check-ins
• Provide design & product input to the first-time user experience
• Influence the overall business growth strategy

Requirements

• Minimum of 2-4 years in a high-velocity customer-facing role
• Onboarding, implementation, Customer success, training etc.
• Willing to join a business in a start phase to take on new & unexpected challenges with a positive mindset
• Able to think strategically with an analytical approach
• Must be willing to build a scalable process

Growth opportunities

• Build out an onboarding team with people management opportunities
• Develop expertise in Cloud Infrastructures: AWS, Azure, GCP
• Growth into different teams within the organisation

Reaching out

For a confidential discussion on this or any other opportunities available in the market please contact Kai Man at kai.man@next-wavepartners.com - Direct Line: +65 6340 1919

EA License No: 16S8303 - EA Registration No: R1985004