Title: Customer Support Specialist- PLM Solution

Location: South Korea

About NextWave

NextWave Partners is the Recruitment Partner of choice within the Clean Energy, Sustainable Infrastructure, ESG, Impact Investment, and Climate-Tech Technology sectors. We are committed to supporting industries battling climate change towards a net-zero future and a sustainable economy.

About the Role

NextWave Partners is working exclusively with a leading business in the software industry that has created a PLM platform to be facilitated for projects.

South Korea is one of a number of operating offices for them globally, with operations across Asia, Europe, Australia, Japan, and The Americas.

As part of their next phase of growth, they are expanding their commercial division with the addition of a customer support specialist to bridge the gap on the technical side in South Korea.

Responsibilities:

*Showcase strong and confident customer-facing and support skills.

*Advocate for customers by submitting enhancement requests.

*Utilize MS Office tools, including MS Project and Visio, and possess knowledge of related scripting languages.

*Troubleshoot defects and document support cases.

*Demonstrate proficiency in software installation, IT troubleshooting, and optimization, particularly with databases (SQL Server, Oracle) and application servers (JBoss).

Requirements:

*Minimum of 3 years of technical support experience.

* Proficiency in the English language.

* Exceptional communication, interpersonal, and time management skills.

Application

If you are interested in this position, please apply directly on the platform with your latest CV. We will review your application and revert back promptly.

Keep in touch

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Our commitment

Diversity is a core value at NextWave Partners, and we are proud to be partnering with equal opportunities employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

EA Registration No: R1877984

NextWave Partners Ltd. (EA License No: 16S8303 - UEN: 201602833E)

Web: www.next-wavepartners.com