I am looking for a Customer Success Manager to join a leading International Cyber Security company with one regional office in Seoul, South Korea.

My client offers a range of state of the art Cyber Security products utilised by many leading international companies/enterprises. 

They have a vibrant work environment and is always looking for motivated professionals with a keen interest in Cyber to join.

Responsibilities

• Manage a portfolio of existing customers, ensuring that each client is gaining maximum utility from their deployment.
• Work closely with SMEs, Technical Account Managers and Cyber Threat Analysts who will support you in performing your role
• Manage client escalations to resolution, leveraging cross-functional teams within the business.
• Have excellent organizational and project management skills, working with high value customers in a pressurized environment
• Present, discuss and demonstrate Darktrace cyber threat defence solutions to CISOs and information security experts as required

Requirements

• All candidates must be university-educated
• 1+ year experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service or Consulting
• Ability to manage in complex and crisis situations in a confident and calm manner
• Able to effectively communicate with senior business professionals across every industry vertical
• Strong communication and presentation skills
• Strong time management skills, self-motivation and goal orientated
• Able to effectively work as a part of team

All candidates will receive on-the-job training and support to assist them in the security products on offer.

Only candidate with the right to work in Japan will be considered.

Reaching out

For a confidential discussion on this or any other opportunities available in the market please contact Kai Man at kai.man@next-wavepartners.com - Direct Line: +65 6340 1919

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