Customer Success Manager

Location: Japan
Job Type: Permanent
Contact: Kai Man
Email: email Kai
Posted: 8 months ago

I am looking for a Customer Success Manager to join a leading International Cyber Security company with 2 regional offices in Japan, Tokyo/Osaka.

My client offers a range of state of the art Cyber Security products utilised by many leading international companies/enterprises. 

They have a vibrant work environment and is always looking for motivated professionals with a keen interest in Cyber to join.


  • Manage a portfolio of existing customers, ensuring that each client is gaining maximum utility from their deployment.
  • Work closely with SMEs, Technical Account Managers and Cyber Threat Analysts who will support you in performing your role
  • Manage client escalations to resolution, leveraging cross-functional teams within the business.
  • Have excellent organizational and project management skills, working with high value customers in a pressurized environment
  • Present, discuss and demonstrate Darktrace cyber threat defence solutions to CISOs and information security experts as required


  • All candidates must be university-educated
  • 1+ year experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service or Consulting
  • Ability to manage in complex and crisis situations in a confident and calm manner
  • Able to effectively communicate with senior business professionals across every industry vertical
  • Strong communication and presentation skills
  • Strong time management skills, self-motivation and goal orientated
  • Able to effectively work as a part of team

All candidates will receive on-the-job training and support to assist them in the security products on offer.

Only candidate with the right to work in Japan will be considered.

Reaching out

For a confidential discussion on this or any other opportunities available in the market please contact Kai Man at - Direct Line: +65 6340 1919

EA License No: 16S8303 - EA Registration No: R1985004