Customer Success Manager at Global AI Cybersecurity Company

Location: Tokyo
Job Type: Permanent
Discipline:
Salary: US$65000 - US$76000 per annum
Contact: Ryeonbeen Kang
Email: email Ryeonbeen
Reference: BBBH4648_1637730764
Posted: 5 days ago

Responsibilities

  • Connect with a pool of our client's customers, and probe for signs of engagement.
  • Share latest our client's innovation and drive further use and adoption of the platform.
  • Respond to customer questions and queries, escalating if you are unable to resolve.
  • Work closely with our client's customer marketing to develop content for our customers.
  • Provide feedback to R&D teams on functionality that would benefit your customers.
  • Maintain the CRM platform with current account intelligence.
  • Strengthen the customer bond through meaningful and informative conversations.
  • Present, discuss and demonstrate our client's capabilities to IT leaders and information security professionals as required.

*National (and possibly international) travel will be required.

Requirements

  • 1 to 2 years' experience in a role that encompasses customer operations, customer success, technical account management, client service or business development
  • Bachelor's degree with a minimum 2:1, GPA of 3.0, or equivalent from a leading university
  • Ability to manage in complex and crisis situations in a confident and calm manner
  • Tenacity and drive
  • Ability to effectively communicate with senior business professionals across every industry vertical, with strong and confident presentation skills
  • Familiarity with enterprise networking technology